Customer Services Account Manager

Hours/Days:

Salary: c£25,000 – 28,000

Location: Nottingham

Reference ID: 0911

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Job Description

Our client is a successful organisation who are seeking a proactive and successful Team Leader to join the Customer Services Team. The successful candidate will have experience in both project management/onboarding new clients as well as managing a team to ensure the best customer service possible.

The successful candidate will ideally have experience in a contact centre, though candidates with a strong experience in different sectors will also be considered. Ideally, a candidate will have experience with visiting clients and securing new business but the role will not involve any cold calling. The hours are Monday to Friday 9-5, although may occasionally require out of hours working.

Duties include but are not limited to:

  • Managing the daily tasks of a small Customer Services team to ensure they are providing the best service to clients
  • Project managing the on-boarding of new clients and manage their account moving forward
  • Ensuring SLAs are met and exceeded in all cases
  • Attending meetings both in-house and on-site with clients to ensure new business is won and retained
  • Dealing with complex issues that are escalated by the team
  • Actively promoting outstanding customer service at all times

Skills and Experience:

  • Previous customer services management is essential
  • Experience with winning new clients and regular face-to-face client meetings
  • Excellent leadership skills to bring out the best in a team
  • Hold a full UK Driving Licence

This is an excellent opportunity for the successful candidate to join a growing business and really develop a career.  

If you know you have the required skills and experience and would like to find out more please apply now.

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123

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