Temp to Perm Service Desk Analyst (SQL)

Hours/Days: Full time

Salary: c£9.50 - £10.00 per hour

Location: Nottingham City Centre

Reference ID: 3108

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Job Description

Express Recruitment are delighted to be recruiting for a fantastic, forward thinking local organisation. The successful candidate will be working within a fast-paced technical support environment to identify, analyse, troubleshoot and resolve technical issues.

The purpose of the post will be to communicate with an ever increasing client base of utility suppliers to resolve any issues that arise with the systems that our client has provided to them. This will involve learning key industry knowledge and valuable skills like using databases, programming and modern cloud technologies.

Duties to include:

  • Check the flow of client databases run correctly
  • Set up direct debits, check details and quality of information
  • Offer desktop and application support across multiple devices
  • Analyse data and identity missing information
  • Support customers with troubleshooting issues
  • Provide software support and tips to resolve technical problems
  • Escalate complex cases to 2nd line support teams
  • Communicate technical resolutions back to the customer
  • Refer in depth development issues to the development team
  • Communicate information back to all clients when appropriate

Background required:

  • Strong communication skills
  • Genuine interest in technology field, programming/database work
  • Aptitude to learn and develop SQL and coding knowledge (C# etc)
  • Proactive and self-organised, able to prioritise both basic and long fixes

Salary: c£9.50 - £10.00 per hour

Location: Nottingham City Centre

Basis: Temp to Perm

Hours: Full time, Monday to Friday 

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

 This vacancy is being advertised by Express Recruitment Limited. The services advertised by Express Recruitment Limited are those of an Employment Agency. 

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