Temporary to Permanent Service Desk Agent

Hours/Days: Full time

Salary: Min. c£7.50 per hour D.O.E

Location: Nottingham City Centre

Reference ID: 3108

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Job Description

Express Recruitment are delighted to be supporting a new and forward thinking commercial organisation, based in the heart of Nottingham. Our client has fantastic offices, with additional perks to include; casual dress code, kitchenette, chill out area and social events on Fridays.

Our client is looking to recruit an experienced Service Desk Agent to join their new team during a period of rapid expansion. The ideal candidate will have a good understanding of technical terminology combined with a polite and professional manner and a great client service skills.

Duties to include:

  • Provide first and second line IT support as required
  • Assist clients with set up and maintenance of a customised database
  • Respond to industry specific technical queries in a timely manner
  • Escalate complex issues to management and development teams as required
  • Analyse route cause and provide resolution

Background required:

  • Previous Service Desk/IT Support experience essential
  • Experience within utilities (Energy, Electric, Water) highly advantageous
  • Excellent customer service skills, professional manner
  • Good attention to detail

Hours: Monday to Friday, 9:00am-5:00pm
Location: Nottingham City Centre
Salary: Min. c£7.50 D.O.E
Basis: Temporary to Permanent, subject to 12 weeks temporary period 

If you feel this is the job for you, apply now.

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

 This vacancy is being advertised by Express Recruitment Limited. The services advertised by Express Recruitment Limited are those of an Employment Agency.

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