1st Line Support Analyst

  • Location:
    Derby Derby Derby Derby
  • Salary:
    c£18,000 - c£22,000 / per annum D.O.E
  • Posted:
    3 days ago
  • Category:
    Tech & IT Jobs
  • Deadline:
    November 15, 2022

Express Recruitment is excited to be working alongside a multi award winning business based in Derbyshire!

Our client is seeking a talented 1st Line Support Analyst to provide excellent technical support internally and externally within the business, via phone, email, and live chat.

Roles & Responsibilities

  • Provide technical support to a wide range of user via phone, email, and webchat
  • Ensure tickets are resolved or escalated to the 2nd line team
  • Implement all new customers through configuration of the software
  • Log all cases of security breaches
  • Deal with all enquires in a timely manner 

Skills & Experience 

  • Have excellent customer service skills
  • Have fantastic IT literacy
  • Previous experience within an IT support role would be desirable
  • Previous experience of SQL & Azure data storage would be desirable
  • Be proven in problem solving and troubleshooting

If this sounds like your next career move, don’t hesitate to apply!

Hours: Monday – Friday, 9:00am-5:00pm

Salary: c£18,000 – £22,000 per annum D.O.E

Location: Derby

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised by Express Recruitment Ltd. The services advertised by Express Recruitment Ltd are those of an Employment Agency. IND456