2nd and 3rd Line IT Help Desk Technician

  • Location:
    Lincoln Lincoln Lincoln Lincoln
  • Salary:
    c£25,000 / per annum D.O.E + Travel Expenses + Benefits
  • Posted:
    5 days ago
  • Category:
    Tech & IT Jobs
  • Deadline:
    August 27, 2022

Express Recruitment is excited to be working alongside a firmly established, award-winning company that operate in the Professional Services sector. Our client is seeking a talented individual who can provide 2nd/3rd line IT Support across the business.

Our client has modern offices based in both Lincoln and York and offers excellent career progression and personal development opportunities.

The successful candidate must be flexible to travel to their other branch stationed in York, 1 day per week. Travel expenses will be paid.

In return, you will receive:

  • A competitive starting salary of c£25,000
  • Internal training
  • Sick pay
  • Enhanced pension
  • Flexible working
  • Discount vouchers
  • The opportunity to join a highly sociable team, who hold numerous team building events per year

Roles & Responsibilities

  • Liaise with all customers at a professional level and assist them with any queries
  • Troubleshoot, diagnose, and resolve server, desktop, networking and infrastructure problems
  • Act as the main point of contact for any IT related queries or issues
  • Provide remote access report for hardware assembly and testing
  • Escalate higher technical issues to IT Manager

Skills & Experience

  • Considerable experience in 2nd line IT support with some 3rd line experience
  • Windows 10 server experience
  • VMWare and Hyper-V experience
  • Demonstrable experience working with CITRIX applications preferable
  • Ability to efficiently manage all faults throughout the full lifecycle
  • Hold a full UK Driving Licence
  • Confident user of all Microsoft software and Office 365

This is a great opportunity to develop a career within a technical role whilst working for an excellent employer.

Hours: Monday – Friday 9:00am – 5:00pm

Salary: c£25,000 per annum D.O.E + Travel Expenses + Benefits

Location: Lincoln (4 days) York (1day)

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123