2nd Line Support Engineer

  • Location:
    Nottingham City Centre Nottingham City Centre Nottingham City Centre Nottingham City Centre
  • Salary:
    £25,000 - £27,000
  • Posted:
    2 months ago
  • Category:
    Engineering
  • Deadline:
    September 18, 2020

We are looking for a knowledgeable and capable IT Support Engineer for a high tech firm based in the Nottingham city centre. Providing support through a variety of channels, you will get to work and solve a wide range of issues and problems.

The successful candidate will be acting in a key position providing internal technical support to their clients, working with various applications and the internal systems to analyse, diagnose and resolve issues in a timely manner.

This position would best suit someone who is interested in furthering a career in IT and is eager to learn as much as they can in an environment that will foster their growth. This employer are always looking to promote internally, and to that end offer numerous opportunities for self-improvement and promotion to other areas for further training to allow the successful candidate to move up within the company.

Responsibilities:

  • Providing external 2nd line support via telephone, e-mail, and remote desktop to clients
  • Identifying, co-ordinating and resolving incidents as quickly as possible
  • Proposing improvements to the IT support system that would help improve the company’s user satisfaction
  • Working with disaster recovery and business continuity procedures and policies
  • Ensuring the smooth running and reliability of client systems
  • Working in partnership with the wider development teams.

Background:

  • A genuine passion for all things IT and software is a huge advantage
  • Experience providing technical support in a similar capacity would be beneficial
  • Excellent and proven customer service skills and a positive attitude
  • Knowledge of software configuration and troubleshooting
  • A technically minded approach to solving problems and issues as well as a passion for problem solving
  • The ability to explain technical issues to non-technical personnel

Alongside excellent holiday days and a strong benefits package, this position has an excellent career path into either Development or Data Analysis.

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.