3rd Line Support Engineer

  • Location:
    Nottingham City Centre Nottingham City Centre Nottingham City Centre Nottingham City Centre
  • Salary:
    £28,000 - £30,000
  • Posted:
    2 months ago
  • Category:
    Tech
  • Deadline:
    September 2, 2020

We are looking for an ambitious and knowledgeable IT Support Engineer for a fast growing Firm based in the Nottingham city centre. Acting as a final point of resolutions for a number of clients, this is an excellent role for someone who is looking to take on more responsibility.

The successful candidate will be acting in a key position providing technical support to their clients, working with various applications and the internal systems to analyse, diagnose and resolve issues in a timely manner.

This position would best suit someone who is interested in furthering a career in IT and is eager to learn as much as they can in an environment that will foster their growth. This employer are always looking to aid self-improvement and promotion for further training.

Responsibilities:

  • Providing 3rd line support via telephone, e-mail, and remote desktop to clients
  • Identifying, co-ordinating and resolving incidents as quickly as possible
  • Proposing improvements to the IT support system that would help improve the company’s user satisfaction
  • Working with disaster recovery and business continuity procedures and policies
  • Ensuring the smooth running and reliability of client systems
  • Working as part of a team to resolve issues as soon as possible

Background:

  • A genuine passion for all things IT is a huge advantage
  • Experience providing technical support in a similar capacity would be beneficial
  • Excellent and proven customer service skills and a positive attitude
  • Knowledge of Software configuration and troubleshooting
  • A technically minded approach to solving problems and issues as well as a passion for problem solving
  • The ability to explain technical issues to non-technical personnel
  • Knowledge of networking and infrastructure

Alongside excellent holidays and a strong benefits package, this company are growing quickly and have an exciting roadmap for growth in 2020, and the holder of this role has the opportunity to grow with them.

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123