Temp to Perm Abuse Helpline Advisor

  • Location:
    Nottingham, Nottinghamshire Nottingham, Nottinghamshire Nottingham, Nottinghamshire Nottingham, Nottinghamshire
  • Salary:
    c£11.50 / per hour D.O.E
  • Posted:
    1 week ago
  • Category:
    Call Centre & Customer Care Jobs
  • Deadline:
    July 7, 2023

Express Recruitment are proud to advertise for a local charitable organisation who put their clients at the heart of what they do. We are proud to support our client to recruit their newest Abuse Helpline Advisor to act as a desk-based Support Worker to victims of abuse.

The successful Helpdesk Advisor will be a passionate individual with a range of telephone and administration skills, combined with knowledge of supporting vulnerable victims of abuse.

Due to the nature of the role, candidates will need to have an Enhanced DBS Check available on the update service, we are able to process at a cost of £45.00 for those who do not have one.

Roles & Responsibilities

  • Actively listen and directly support victims of abuse
  • Arrange referrals and appointments
  • Manage a bespoke service user database
  • Perform quality control checks

Skills & Experience 

  • Previous experience working directly with service users in a voluntary or paid capacity
  • Charity experience highly advantageous
  • Experience working with victims of sexual violence or domestic abuse desirable
  • Empathetic and patient attitude essential
  • Great organisational skills, to manage a varied workload
  • Working knowledge of IT systems such as MS Office

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday to Friday, 9:00am – 5:00pm with occasional out of hours support

Salary: c£11.50 per hour D.O.E

Location: Nottingham, Nottinghamshire

Job Type: Temporary

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123