Complaints Handler (No weekends) – East Midlands Airport

  • Location:
    East Midlands Airport East Midlands Airport East Midlands Airport East Midlands Airport
  • Salary:
    £20,000 - £23,000
  • Posted:
    3 weeks ago
  • Category:
    Business Support
  • Deadline:
    October 21, 2020

Express Recruitment are seeking a Complaints Handler for our fantastic client based near to East Midlands Airport. They are seeking a competent individual who has experience handling complaints to join their established team.

In return, they are offering a great package having invested greatly in their employee benefits including a company discount scheme, ‘fun budget’, generous holiday allowance and company pension scheme.

The role also includes work Monday to Friday 09:00 till 17:00 with no working weekends!

Duties to include:

  • Handle complaints from start to finish
  • Ensure stakeholders are kept informed at all times throughout the process
  • Create and keep records up to date
  • Resolve complaints to the best possible outcome
  • Update customer profiles on a bespoke CRM system

Background:

  • Must have experience within complaints
  • Have knowledge of complaints documentation and the importance of this
  • Keen eye for detail and a conscientious individual
  • Considerable customer service experience essential
  • Confident and professional telephone manner
  • Resilient and able to remain calm under pressure

 

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised by Express Recruitment Limited. The services advertised by Express Recruitment Limited are those of an Employment Agency.

Location: East Midlands Airport, Derby

Working Hours: Full time

Salary: c£20,000 – c£23,000 D.O.E

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.