Contact Centre Trainer

  • Location:
    Mansfield, Nottinghamshire Mansfield, Nottinghamshire Mansfield, Nottinghamshire Mansfield, Nottinghamshire
  • Salary:
    c£30,000 / per annum D.O.E
  • Posted:
    1 week ago
  • Category:
    Call Centre & Customer Care Jobs
  • Deadline:
    May 26, 2023

Our client is looking for an ambitious Training Officer to join their ever-growing team. The ideal candidate will be open-minded and can work closely with internal stakeholders to identify training needs to ensure success within their team.

This role comes with a highly competitive salary bracket and working full-time Monday to Friday on a hybrid basis. Other benefits include staff discounts, subsided canteen, fantastic bonus schemes and ongoing training and development opportunities. The office is commutable from multiple areas of Nottingham on public transport and has free parking!

If you think you are creative, analytical and thrive off working in fast paced environments then this is the role for you!

Roles & Responsibilities

  • Manage a small team of Training Coordinators to ensure training is delivered in the best way
  • Work closely with internal stakeholders to identify training needs and recommend effective solutions
  • Liaise with Quality and Management teams to identify concerns and improvement areas
  • Manage the on-boarding training activities for all customer service staff
  • Plan each financial year overall training plan, key dates, and training targets

Skills & Experience 

  • Significant experience in a contact centre environment
  • Able to work well under pressure and adjust to changing priorities
  • Demonstrates a creative mindset
  • Proven experience developing training activity across a contact centre environment

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education, Voluntary organisations. Find all of our current vacancies on 👉

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Full Time, Monday – Friday

Salary: c£30,000 per annum D.O.E

Location: Mansfield, Nottinghamshire

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123