Express Recruitment are delighted to be working in partnership with a well-established market-leader as they search for a Customer Service Advisor to join their growing team.

This is a fantastic opportunity for a confident customer service professional looking to take the next step in their career – it’s a very exciting time to get on board as the company continues to expand!

In return for your hard work, you can expect to receive a fantastic benefits package which includes regular bonuses, a fantastic company culture with regular socials, generous holiday allowance and significant progression opportunities in line with company growth.

Roles & Responsibilities

• Handle inbound enquiries both over the phone and via live chat
• Perform outbound calls to follow up on customer enquiries
• Deliver high levels of customer service at all times to ensure customer satisfaction
• Bridge the gap between the technical team and the customer
• Upsell additional products and services where possible

Skills & Experience

• Confident telephone manner
• Passion for delivering high levels of customer service at all times
• Previous customer service experience is essential
• Previous experience working in an office is preferred
• Attention to detail to ensure customer orders are processed accurately and efficiently

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday – Friday, 9am – 5:30pm

Salary: £12.21 Per Hour D.O.E + Regular Bonus

Location: Langley Mill

Job Type: Full Time, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.