Customer Service Administrator – East Midlands Airport

  • Location:
    East Midlands Airport East Midlands Airport East Midlands Airport East Midlands Airport
  • Salary:
    £18,000 - £18,500
  • Posted:
    1 month ago
  • Category:
    Business Support
  • Deadline:
    October 18, 2020

Express Recruitment are delighted to be working in partnership with a fantastic organisation who are seeking a number of Customer Service Administrators to join their fast-growing corporate contact centre.

Our client is looking for Customer Service professionals, who can provide a strong customer experience at all times. The company have invested greatly in their employee benefits package including a company discount scheme, ‘fun budget’, generous holiday allowance and company pension scheme.

Duties to include:

  • Handle inbound telephone calls from customers who are sometimes distressed
  • Schedule engineers and contractors to conduct visits, onsite maintenance and repairs
  • Process specific customer requests using various company platforms
  • Support and direct customers through Data Protection screening
  • Update customer profiles on a bespoke CRM system
  • Provide quotation requests and produce invoices as required

Background:

  • Transferable industries include; hospitality, retail, events and contact centre
  • Considerable customer service experience essential
  • Confident and professional telephone manner
  • Flexibility with working hours, ability to work evenings and weekends
  • Resilient and able to remain calm under pressure

Location: East Midlands Airport, Derby

Working Hours: Full time, to include 1 weekend day per week

Salary: c£18,000 – £18,500 D.O.E

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123