Customer Service Quality Supervisor

  • Location:
    Mansfield, Nottinghamshire Mansfield, Nottinghamshire Mansfield, Nottinghamshire Mansfield, Nottinghamshire
  • Salary:
    c£24,000 / per annum D.O.E
  • Posted:
    2 weeks ago
  • Category:
    Call Centre & Customer Care Jobs
  • Deadline:
    July 6, 2023

Express Recruitment are looking for an outgoing Customer Service Supervisor to join our client’s fast paced Customer Service team. If you are a driven individual who is passionate about delivering results and ensuring customer satisfaction, then we would like to hear from you!

The ideal candidate will be able to identify and implement training strategies to help improve their team’s performance, and work closely with Training Officers and Management to implement quality initiatives.

This is a full-time role working on a shift pattern on a hybrid basis with a competitive salary of c£24,000.

Roles & Responsibilities

  • Lead all quality related activities within the contact centre
  • Review and feedback team performance and provide feedback to Training Officer and Management
  • Maintain knowledge of current customer service and quality industry trends
  • Implement a new in-house quality framework and optimise on current framework
  • Run regular feedback sessions to help identify concerns and improve performance

Skills & Experience 

  • Significant experience in a similar contact centre role
  • Excellent attention to detail
  • Positive attitude and mindset
  • Exceptional written and verbal skills
  • Natural ability to work independently within an established team

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education, Voluntary organisations. Find all of our current vacancies on 👉

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Shift pattern, 8:00am-5:00pm, 9:00am-6:00pm or 11:00am-8:00pm

Salary: c£24,000 per annum D.O.E

Location: Mansfield, Nottinghamshire

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.