Customer Success Executive – Software

  • Location:
    Nottingham, Nottinghamshire Nottingham, Nottinghamshire Nottingham, Nottinghamshire Nottingham, Nottinghamshire
  • Salary:
    c£35,000 / per annum D.O.E
  • Posted:
    2 weeks ago
  • Category:
    Call Centre & Customer Care Jobs
  • Deadline:
    June 21, 2023

Express Recruitment is excited to be working with an industry leading company in Nottingham. Our client is looking for a Customer Success Executive to join their team. The role will involve developing and maintaining customer relationships to promote growth for the company. You will help support the Account Managers and Sales team to ensure excellent customer service is provided to clients.

The ideal candidate will have a very strong customer service background, previous managerial experience, and exceptional communication skills.

Roles & Responsibilities

  • Utilise opportunities to upsell to existing customers to increase recurring revenue
  • Contribute to the creation of internal strategies for client accounts
  • Create sales quotations, commercial proposals for clients
  • Work towards SLAs to ensure client satisfaction and promote repeat business
  • Conduct Detailed client research to and keep up to date with all information

Skills & Experience

  • A strong customer service background
  • Superb communication skills both written and verbal
  • Good IT skills, to include MS Office
  • Able to naturally build a rapport

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education, Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday-Friday 9:00am-5:00pm

Salary: c£35,000 per annum D.O.E

Location: Nottingham, Nottinghamshire

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123