French Customer Service Executive

  • Location:
    Nottingham Nottingham Nottingham Nottingham
  • Salary:
    c£18,000 - c£22,000
  • Posted:
    2 weeks ago
  • Category:
    Business Support
  • Deadline:
    September 9, 2021

Express Recruitment are delighted to be working for a great employer in Nottingham. Our client is looking to expand their busy team, by recruiting a French speaking bilingual Customer Support Administrator to join their growing B2B and B2C Customer Service Team. The working hours are Monday – Friday 08:00 – 16:00.

There are fantastic career progression opportunities with this role and training will also be given. They offer a laid back but professional working environment.

Duties to include:

  • Communicate with customers in their native language, over the phone and by email to resolve any queries
  • Process customer orders onto a bespoke system with accuracy
  • Respond promptly and efficiently to queries from business and customers
  • Liaise closely with customers to keep them up to date with special offers, new products and available stock
  • Authorise credit notes for commercial reasons, strictly following the company’s guidelines and rules

Background:

  • Bilingual written and verbal communication skills in French
  • Professional telephone manner and communication skills essential
  • Experience in a specific telephone based customer service role highly advantageous
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to handle complaints
  • Possess a strong work ethic and team player mentality

 

Hours: Full Time (Monday – Friday)

Location: Nottingham

Salary: c£18,000 – £22,000 D.O.E

Basis: Permanent

 

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123