Data Managers – Contact Centre

  • Location:
    Nottingham Nottingham Nottingham Nottingham
  • Salary:
    c£35,000 - c£65,000
  • Posted:
    3 weeks ago
  • Category:
    Tech
  • Deadline:
    November 11, 2021

We have several excellent opportunities for intelligent and articulate Data and Senior Analysts to join a small but growing Insight Team here in Nottingham. Reporting to the Head of Insight, these roles provide a genuine opportunity to work on projects crucial to the company and have an actionable impact.

The ideal candidates will have experience within a commercial data role and will be able to work either as part of a team or to their own deadlines where necessary. You will be able to produce reports and insight from sometimes disparate areas and use this to support conclusions.

There are two positions currently open for a Mid-Weight and a Senior Analyst to join their team, and opportunities for the successful candidates to improve their technical and managerial abilities.

Duties

  • Gathering and interpreting ever-changing customer interaction and BI data to help inform decision making within Customer Operations and the wider business
  • Identifying data trends and patterns as well as anomalous results
  • Extracting key findings from data and turning it into actionable and well represented
  • Proactively developing hypotheses to explore and identify opportunities to improve Operations performance
  • Creating dashboards as well as data visualisations using tools such as Power BI
  • Presenting actionable insight to senior stakeholders with confidence and clarity

Profile/Requirements

  • Experience in a similar commercial data analysis position
  • Technical knowledge of various data tools such as Power BI, SQL, Excel and other tools
  • Able to manage stakeholders and relate to individuals across the company, from C-level executives to team leaders
  • A results driven approach, with strong attention to detail and ability to respond to and meet, deadlines quickly

This is an excellent role for someone who is looking to join a fast-paced and stimulating environment as they go through a period of change. Along with excellent salary packages, this role comes with a ludicrous list of benefits as well as a fantastic career path across the business.

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

 

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.