IT Helpdesk Team Leader – Fully Site Based

  • Location:
    Antrim, Northern Ireland Antrim, Northern Ireland Antrim, Northern Ireland Antrim, Northern Ireland
  • Salary:
    c£28,000 / per annum D.O.E
  • Posted:
    6 days ago
  • Category:
    Call Centre & Customer Care Jobs
  • Deadline:
    May 11, 2023

Express Recruitment are delighted to be working in partnership with an industry giant who are based in Antrim. Due to continued growth, they are looking to expand their talented Support team and take on a new IT Helpdesk Team Leader

Working hours are Monday to Friday, operating between the opening hours of 9:00am to 7:00pm. On occasions, weekend shifts will be required to suit the demands of the business.

In return, our client is offering an industry leading starting salary of £28,000, plus lots of other great benefits including staff discounts, pension, overtime, free site parking and first class sponsored training programs.

Is this job not quite right for you? We know that job hunting can be time consuming, so let us do the scrolling for you! Your search for a new role has never been so easy! Just send your CV and requirements to or give us a call on 0115 924 0010 and we will do the rest for you. We’ve been an award-winning recruitment agency for 35 years and have filled over 250,000 roles so be rest assured, your application is in safe hands. Find all of our current vacancies on 👉

Keep reading for further job information!

Roles & Responsibilities

  • Complete management of the service desk team, from on boarding new staff to mentoring and team development
  • Management of all escalations and support senior support staff with a variety of projects
  • Ensure improvement initiatives are followed and actively highlighted
  • Improving and maintaining procedures

Skills & Experience 

  • Previous experience with management responsibilities in a Service Desk environment
  • Confident communicator and decision maker
  • Demonstrable understanding of IT security processes
  • Understanding of ITIL standards
  • Flexible with working hours

These offices are not easily accessible via public transport; therefore a driving licence and own transport is highly desirable.

Hours: Monday-Friday between 9:00am-7:00pm + occasional weekends

Salary: c£28,000 per annum D.O.E

Location: Antrim, Northern Ireland

Job Type: Full-Time, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.