1st Line Support Analyst

  • Location:
    Nottingham Nottingham Nottingham Nottingham
  • Salary:
    c£18,000 / D.O.E
  • Posted:
    2 months ago
  • Category:
    Tech & IT Jobs
  • Deadline:
    April 30, 2022

We are looking for an ambitious and curious IT Support Analyst for a company based just outside Nottingham. You will have the opportunity to work in a modern environment with exposure to a variety of tech while providing support within the company on a range of internal systems.

The successful candidate will be acting in a key position providing internal technical support. You will be working with various applications and the internal systems to analyse, diagnose and resolve issues in a timely manner.

This position would best suit someone who is interested in furthering a career in IT and is eager to learn as much as they can in an environment that will foster their growth. This employer is always looking to promote internally. They offer numerous opportunities for self-improvement and further training to allow the successful candidate to move up within the company.

Roles & Responsibilities

  • Work with the company ticketing system to provide support over the phone, email, and face to face
  • Initially work on a 1st line basis but quickly get upskilled into a 2nd line role within the business
  • Maintain the company’s network equipment, security, servers and VOIP telephone systems
  • Provide internal IT support to circa 50 users across the company
  • Diagnose and resolve general networking issues and help configure firewalls

Skills & Experience

  • An apprenticeship or some experience within IT Support
  • Genuine interest in tech and computers with solid problem solving skills
  • Experience in providing IT support to software and hardware within an office environment beneficial
  • Good communication skills and the ability to explain technical difficulties to non-technical personnel
  • Solid grasp of IT fundamentals either from an academic or professional background
  • Hunger to learn from an IT Manager and improve your own skills in a major company

This is a great opportunity to join a brilliant employer, be part of an innovative team and have an influence on current and future products and services.

If you have the required skills and experience and would like to find out more, please apply now.

Salary: c£18,000 D.O.E

Location: Nottingham

Job Type: Permanent

Start Date: Immediately

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123