We are delighted to be recruiting for a Customer Service Team Leader for our client based in the heart of Nottingham. Our client is looking for an ambitious and motivated team leader to support their growing customer service function. This team is to support on their Scandinavian clients, so fluency in either of Danish, Swedish or Norwegian will be essential to be considered for this position.

In return you will be met with a Salary of up to c£40,000, flexible hybrid working patterns and future development opportunities

Roles & Responsibilities

• Supervise and manage a team of customer service advisors within the Scandinavian teams
• Actively develop good working relationships with key account contacts to ensure positive ongoing partnerships
• Compiling, collating and reviewing a wide range of reports and feedback on a regular basis and use this information as the basis for strategic review.
• Handle any escalated complaints regarding deliveries and orders
• Motivate a team to achieve great success
• Be the first point of contact for all customers and suppliers

Skills & Experience

• Previous experience managing a team within a customer service environment essential
• Fluency in either Norwegian, Swedish or Danish essential
• Excellent communication skills both verbally and written
• Profound knowledge of MS Office to include Excel and SAP essential
• Strong influencing and negotiation skills

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday – Friday, 9:00am – 5:00pm, Hybrid working

Salary: Up to c£40,000 per annum D.O.E

Location: Nottingham City Centre, Nottinghamshire

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.