Service Desk Engineering Lead – MSP Experience Essential

  • Location:
    Alfreton, Derbyshire Alfreton, Derbyshire Alfreton, Derbyshire Alfreton, Derbyshire
  • Salary:
    c£55,000 / per annum D.O.E
  • Posted:
    2 months ago
  • Category:
    Tech & IT Jobs
  • Deadline:
    May 20, 2025

Express Recruitment are delighted to partnering up with one of the East Midland’s fastest growing Managed Service Providers.  Due to a possible management buyout in the near future, they now require the addition of a Service Desk Engineering Lead with demonstrable experience across a plethora of technical projects, from network migrations to cloud infrastructure upgrades. 

This is an exciting opportunity with there being potential scope for the successful candidate to eventually become an actual manager and further develop the position into their own. Please note, previous experience working in an MSP environment is essential for this role. 

In return. our client is offering a generous salary of up to c£55,000 D.O.E. 

Roles & Responsibilities

  • Closely support their clients with a plethora of technical projects, varying from network and O365 migrations to cloud infrastructure upgrades 
  • Liaise closely with clients to understand stringent technical requirements and be able to scope and pre plan project accordingly  
  • Prepare policies and procedures for clients, relating to CyberEssentials compliance  
  • Oversee the maintenance, deployment and migration of Microsoft 365 suite of cloud services as well as Hyper-V/VMWare infrastructures 
  • Lead the evaluation and deployment of new technologies and collaborate with 3rd party MSP suppliers to assist with the execution of high-level projects 
  • Stay alert to ongoing issues and vulnerabilities occurring on customer sites to ensure potential escalated risks are mitigated early 
  • Report directly to IT Manager/Project Manager and put forward proposals on how to improve processes and current operating systems  
  • Support the 1st and 2nd line support teams as and when required 

Qualifications & Experience

  • Proven work experience in an MSP/MSSP environment essential 
  • Recognised qualification in Information Technology/Computer Science or a similar subject 
  • Hands-on experience in IT project support, including writing project plans, procedures, and policies 
  • MCSE/MCITP qualifications highly desirable 
  • Microsoft 365/Azure Fundamentals certifications highly desirable 
  • Demonstrable 3rd line IT support experience 
  • Proven stakeholder engagement and client relationship skills 
  • Proficient knowledge of Microsoft technologies – Exchange 2019, Windows 10/11, MS Office 2019, MS 365, and VMWare 
  • Full UK Driving Licence

Please note: this role will require the successful candidate to commute to client sites on a regular basis to provide on-hand project support and evaluation when required. 

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Full Time, Monday to Friday  

Salary: c£47,000 – £55,000 per annum D.O.E 

Location: Alfreton, Derbyshire 

Job Type: Permanent 

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.