Express Recruitment are delighted be helping a successful and growing business with the recruitment of Customer Service Advisors to join their friendly and welcoming team in Annesley.

The ideal candidate will have previous customer service experience and demonstrated progression into leadership positions within a busy call taking environment.

Due to the location of the role, a driving license with access to your own vehicle is essential or be able to get the bus to a business park on the outskirts of Annesley.

The role has working hours of Monday – Friday, working a shift of 8am-4pm, 9am-5pm, 10am-6pm with the later shift 12pm-8pm allowing work from home. The role is hybrid working with 2 days per week from home and 3 days from the office. It is essential that new starters spend the first 4 weeks training full time from the office on the earlier shift pattern. There is a requirement to work 1 in 4 Saturday mornings, this will also be from home. You’ll be advised of your shift pattern at least 8 weeks in advance.

There is a great range of benefits, including 25 days annual leave + bank holidays, bespoke healthcare scheme & regular salary reviews and our client operates a Hybrid working policy.

Roles & Responsibilities

• Coach & support contact centre agents Calls & Admin
• Provide 121 and development support for all colleagues
• Probation and HR management of colleague cases
• Weekend and late cover of the operation
• Call assessments and compliance of team monitoring

Skills & Experience

• Previous leadership within customer service essential
• HR experience essential
• Able to prioritise workloads
• Strong IT skills to include MS Office essential
• Strong verbal communication

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. 

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7  

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you. 

Vacancy Summary

Hours: Monday- Friday occasional Saturday working

Salary: c£28,000 per annum DOE

Location: Annesley, Nottinghamshire

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. 

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.