Technical Problem Manager – iGaming Experience Essential

  • Location:
    Derby (Hybrid Working) Derby (Hybrid Working) Derby (Hybrid Working) Derby (Hybrid Working)
  • Salary:
    c£45,000 / per annum D.O.E
  • Posted:
    2 weeks ago
  • Category:
    Tech & IT Jobs
  • Deadline:
    June 23, 2023

Express Recruitment are once again supporting one of the UK’s leading entertainment providers, who due to ongoing growth, are seeking an industry proven Technical Problem Manager.

The successful candidate will strategically lead and develop a talented team of Problem Analysts with the goal of enhancing the company’s online product portfolio.

In return, you will receive a generous starting salary of up to £45,000, plus a generous holiday allowance with the ability to buy/sell up to 5 days, healthcare scheme, staff discounts, sponsored training, pension, profit share bonus scheme, flexible working and the option to work remotely.

Roles & Responsibilities

  • Manage the day to day running of the problem analytics department, being on hand to deal with any escalated reported incidents throughout the life cycle
  • Ensure yourself and the team maintain up to date knowledge of the company’s critical infrastructure and adopted software stack
  • Carry out weekly major incident reviews and take necessary action to ensure they have been mitigated/resolved efficiently and professionally
  • Ensure all problems reported are documented correctly via in house CRM system
  • Liaise frequently with internal and external stakeholders to offer reassurance and insight into any ongoing problems or throughout implementation stages
  • Engage regularly with the Product Manager and Remote Operations Department to obtain product progress reports and help influence direction of roadmap roll out
  • Produce in depth monthly analysis reports to highlight any problem trends and raise high alert of any predicted end-user problems

Skills & Experience

  • iGaming sector experience essential
  • Demonstrable Problem/Incident Management experience
  • Professional user of Google Cloud Platforms and Docker systems advantageous
  • Proven influencer with the ability to handle objections in a professional manner
  • Ability to produce SQL server reports
  • Past experience of working with HTML, CSS, Java, and Python desirable
  • Ability to interpret and extract key information from complex data sets
  • Flexible with occasional and international travel when required

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education, Voluntary organisations. Find all of our current vacancies on 👉

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Salary: c£45,000 per annum D.O.E

Location: Derby, Remote or Hybrid Working

Job Type: Full Time, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.