Temp to Perm Customer Service Team Leader

  • Location:
    Chilwell, Nottinghamshire Chilwell, Nottinghamshire Chilwell, Nottinghamshire Chilwell, Nottinghamshire
  • Salary:
    c£21,000 / per annum D.O.E
  • Posted:
    3 days ago
  • Category:
    Call Centre & Customer Care Jobs
  • Deadline:
    November 8, 2022

Express Recruitment are seeking an experienced customer focused professional to join our fantastic client based in Chilwell. They are seeking a competent individual who has experience in customer service to join their established team. This is a fantastic opportunity to work for a company that prioritises quality over quantity, all customer service roles are not target driven and focus on high standards of service.

Roles & Responsibilities

  • Supervise a team of 7-8 Customer Service Advisors
  • Conduct call audits and quality checks on a daily basis
  • Attend one to ones to discuss progress and make improvements
  • Create reports based on customer satisfaction levels
  • Handle a high volume of escalated calls from customers, agents, and clients
  • Discuss services and provide support for general enquiries

Skills & Experience

  • Experience working within customer service to include office and retail
  • Excellent attention to detail
  • Polite and professional telephone manner
  • Desire to progress and build a career
  • Able to use MS Office and bespoke packages

Hours: 4 on 4 off, shifts between 7:00am – 9:00pm

Salary: c£21,000 per annum D.O.E

Location: Chilwell, Nottinghamshire

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised by Express Recruitment Limited. The services advertised by Express Recruitment Limited are those of an Employment Agency. IND123