Temp to Perm Customer Account Manager x5 – Remote working

  • Location:
    Nottingham City Centre Nottingham City Centre Nottingham City Centre Nottingham City Centre
  • Salary:
    c£18,500
  • Posted:
    2 weeks ago
  • Category:
    Business Support
  • Deadline:
    December 8, 2021

Express Recruitment are proud to be working in partnership with a great local business with offices in the heart of Nottingham City! Having secured further funding after being shortlisted for “disruptor of the year”, 2021 promises to be an exciting time of this business!

Our interesting client has a commitment to ensure their employees have a ‘great place to work’ and due to recent restrictions, is now offering the opportunity to work from home. However, candidates must be advised that the role will require Nottingham City Centre working, full-time, when normality resumes!

Sound good? Keep reading to find out more about the day to day role of a Customer Account Manager within this fantastic local business…

Duties to include

  • Deliver an excellent level of customer service at all times
  • Update bespoke databases with confidential customer/call information
  • Send, chase and process industry specific correspondence
  • Manage customer payments, handle refunds and transfers as required
  • Manage relationships with customers, external stakeholders and partner businesses
  • Educate stakeholders on a range of services on offer

The successful candidate will have previous customer service and administration experience, a confident yet professional attitude towards work, be naturally driven by targets and KPIs, be a strong communicator at all levels and most importantly show every customer that they’ll work as a team to get it right first time!

Hours: Monday to Friday, 9:00am – 5:30pm
Salary: c£18,500 per annum DOE
Location: Nottingham City Centre, currently remote working due to government guidelines
Basis: Due to growth our client is looking to recruit on a temporary basis, with a view to hiring successful candidates permanently after 12 weeks!

 

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123