Temporary 1st Line IT Service Desk Assistant – Remote Working

  • Location:
    Matlock, Derbyshire (Hybrid Working) Matlock, Derbyshire (Hybrid Working) Matlock, Derbyshire (Hybrid Working) Matlock, Derbyshire (Hybrid Working)
  • Salary:
    c£10.50 / per hour D.O.E
  • Posted:
    2 weeks ago
  • Category:
    Tech & IT Jobs
  • Deadline:
    May 6, 2023

Express Recruitment are delighted to be supporting a large, reputable, Derbyshire based organisation. Our client’s Service Desk team are offered the opportunity to work on a fully remote basis, however they will be required to be in regular contact with the Matlock office where they will also collect their equipment and receive their induction.

The ideal candidate will have a good understanding of technical terminology to include telephony, online, and 1st line remote assistance for both software and hardware issues, combined with a polite and professional manner.

Is this job not quite right for you? We know that job hunting can be time consuming, so let us do the scrolling for you! Your search for a new role has never been so easy! Just send your CV and requirements to jobs@express-recruitment.co.uk or give us a call on 0115 924 0010 and we will do the rest for you. We’ve been an award-winning recruitment agency for 35 years and have filled over 250,000 roles so be rest assured, your application is in safe hands. Find all of our current vacancies on 👉 https://bit.ly/3J7sRML

Keep reading for further job information!

Roles & Responsibilities:

  • Provide first and second line IT support as required
  • Assist clients with set up and maintenance
  • Respond to service desk queries in a timely manner
  • Escalate complex issues to senior technicians
  • Analyse route cause and provide resolution

Skills & Experience:

  • Previous IT Support or Service Desk experience desirable
  • Genuine interest in IT and computing essential or relevant professional qualifications
  • Previous office-based experience essential
  • Happy to liaise with internal stakeholders at all levels

Hours: Monday to Friday, 9:00am – 5:00pm

Salary: c£10.50 per hour D.O.E

Location: Matlock, Derbyshire – Remote Working Opportunity

Duration: Temporary for approx. 12 weeks, potential to extend

Due to the large volume of applications we receive, if you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.