Temporary Call Handler – Crisis Team – Nottingham City Centre

  • Location:
    Nottingham City Centre Nottingham City Centre Nottingham City Centre Nottingham City Centre
  • Salary:
    c£11 - c£12 / per hour D.O.E
  • Posted:
    1 week ago
  • Category:
    Business Support Jobs
  • Deadline:
    May 9, 2023

Express Recruitment are extremely proud to be supporting a local charitable organisation with their recruitment for a Temporary Call Handler. This role will be working in a busy yet rewarding Crisis Team and the purpose of the role will be to handle first line queries that come through from a range of vulnerable people.

The ideal candidate will have an empathetic and understanding attitude and will be able to deal with sensitive queries from individuals from all backgrounds, therefore experience in a similar role is essential for this company.

Is this job not quite right for you? We know that job hunting can be time consuming, so let us do the scrolling for you! Your search for a new role has never been so easy! Just send your CV and requirements to jobs@express-recruitment.co.uk or give us a call on 0115 924 0010 and we will do the rest for you. We’ve been an award-winning recruitment agency for 35 years and have filled over 250,000 roles so be rest assured, your application is in safe hands. Find all of our current vacancies on 👉 https://bit.ly/3J7sRML

Keep reading for further job information!

Roles and Responsibilities:

  • Answer telephone calls from service users
  • Provide advice and guidance to vulnerable people
  • Liaise with external organisations such as police and CPS
  • Book appointments and referrals for service users
  • Enter confidential data onto a bespoke system

Skills and Experience:  

  • Demonstratable data entry experience
  • Excellent diary management skills
  • Polite and professional telephone manner
  • Experience of working directly with vulnerable people
  • Knowledge of safeguarding and data protection

Hours: Shifts between 9:00am-7:30pm, 30 hours per week

Salary: c£11.00 – £12.00 per hour D.O.E

Location: Nottingham City Centre

Duration: Temporary for approx. 12 weeks, potential to become permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123