Temporary Call Handler – Domestic Concerns

  • Location:
    Nottingham City Centre Nottingham City Centre Nottingham City Centre Nottingham City Centre
  • Salary:
    c£11 - c£12 / per hour D.O.E
  • Posted:
    4 weeks ago
  • Category:
    Contact Centre & Languages Jobs
  • Deadline:
    May 18, 2022

Express Recruitment are delighted to be working in partnership with a unique charity who genuinely put their clients first. Our client is looking to recruit a passionate individual to support with first line enquiries from vulnerable males of all ages.

Due to the nature of the role, the ideal candidate will need to be tactful when it comes to dealing with situations of a sensitive nature. You will need to hold a current Enhanced DBS Check or be happy to process one if you are successful.

Roles & Responsibilities

  • Process a high volume of incoming calls, providing advice and guidance
  • Liaise with external bodies via telephone and email to include CPS and CAMHS Teams
  • Audio type accurate details of calls onto a bespoke database
  • Respond to urgent queries from service users in a timely manner
  • Update a bespoke database with confidential information
  • Attend meetings and reviews on a regular basis

Skills & Experience

  • Experience in working with people who suffer from Mental Health or similar
  • Polite and professional telephone manner
  • Strong audio and copy typing speeds above 50 words per minute
  • Empathetic and patient attitude
  • Ability to communicate with people of all levels
  • Flexible approach to work, able to handle varied workload

Although this role is initially Temporary for approx. 3 months, there may be a Permanent opportunity available for the right candidate.

What are you waiting for? APPLY NOW!

Hours: Monday-Friday, 9:00am-5:00pm

Salary: c£11.00 – £12.00 per hour D.O.E

Location: Nottingham City Centre

Job Type: Temporary for approx. 12 weeks, potential to extend

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.