Express Recruitment are looking for a hard-working professional to join their client’s busy service desk as a Client Service Administrator on an initial temporary basis. In this role you will be required to assist with any administration tasks and build rapport with external contacts on a daily basis, as well as working closely with engineers to book services and communicate with customers via portals, email and telephone.

This role is a full-time, office-based role located on the outskirts of Nottingham City Centre; the working hours are 8:30am-5:30pm Monday to Friday.

Roles & Responsibilities

• Take inbound phone calls and handle customer enquiries
• Manage scheduled appointments and update customer portals
• Chasing of paperwork and attendances
• Liaise with Engineers, external suppliers, and 3rd parties
• Ensure appropriate processing and management of permits
• Improve customer service experience and build client relationships

Skills & Experience

• Polite and professional telephone manner
• Previous administrative experience preferred
• Confident using IT platforms including Microsoft Office
• Able to build rapport with customers and clients
• Excellent written and verbal communication on all levels

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday-Friday, 8:30am – 5:30pm

Salary: c£11.53 per hour D.O.E

Location: Nottingham, Nottinghamshire

Job Type: Temporary

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.