Express Recruitment are thrilled to be working in partnership with a reputable Public Sector organisation in Central Lincolnshire. Our client is looking for three experienced Temporary Full Time Customer Service Administrators to join their team working closely to support Senior Management across various operations including Children and Adult Social Care, Housing and Repairs and more.

Please note the role offers a good work-life balance working seven hour shifts per day Monday to Friday between 8:00am and 8:00pm. Following training hybrid working is offered and permanent opportunities may arise within this team for those who do well.

Roles & Responsibilities

• Respond to telephone and email enquiries from the public and professionals regarding Adult Care and Wellbeing Services
• Provide information, advice and access to members of the public for appropriate services supporting positive outcomes for customers
• Gather and record sensitive information using bespoke internal databases
• Ensure effective call control and professional curiosity to determine the most appropriate outcome for the individual
• Manage complex, sensitive and emotive conversations including safeguarding concerns in a calm and professional manner
• Maintain accurate real-time records by typing while talking to ensure contacts are handled efficiently

Skills & Experience

• Experience working in a busy customer service or contact centre environment
• Excellent communication and interpersonal skills with the ability to handle challenging conversations sensitively
• Strong IT and typing skills with confidence using multiple systems simultaneously
• A customer-focused and empathetic approach with a passion for helping people
• Experience in a social care or housing setting is desirable but not essential as full training will be provided

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday to Friday, 8:30am to 4:30pm (Early finish on a Friday and Hybrid Working after training)

Salary: c£12.76 per hour D.O.E

Location: Lincolnshire City Centre

Job Type: Temporary for approx. 12 weeks with potential to extend

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.