Temporary Helpline Support Worker

  • Location:
    Nottingham City Centre Nottingham City Centre Nottingham City Centre Nottingham City Centre
  • Salary:
    c£11 - c£12 / per hour D.O.E
  • Posted:
    54 mins ago
  • Category:
    Healthcare & Education Jobs
  • Deadline:
    September 17, 2022

Express Recruitment are delighted to be working in partnership with a unique charity who genuinely put their clients first, our client is looking to recruit a passionate individual to support with first line enquiries from vulnerable patients who have received suffered a traumatic event.

Due to the nature of the role, the ideal candidate will need to be tactless when it comes to dealing with situations of a sensitive nature. You will need to hold a current Enhanced DBS Check or be happy to process one if you are successful.

Duties to include: 

  • Process a high volume of incoming calls, providing advice and guidance
  • Liaise with external bodies via telephone and email
  • Audio type accurate details of calls onto a bespoke database
  • Respond to urgent queries from service users in a timely manner

Background required:

  • Experience of working within a sensitive environment
  • Polite and professional telephone manner
  • Empathetic and patient attitude
  • Flexible approach to work, able to handle varied workload

Although this role is initially temporary for approx 3 months, there is a strong potential for permanent employment.

Hours: Shifts from 9:00am – 2:00pm, with requirement of occasional weekends

Salary: c£11.00 – £12.00 per hour D.O.E

Location: Nottingham City Centre

Basis: Temporary for approx. 12 weeks, potential to extend

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123