Express Recruitment are looking for a hard-working professional to join their client’s busy team as a Helpdesk Advisor on an initial temporary basis, and with good performance, a permanent position is on offer. In this role you will be required to look after European clients and build rapport with other internal stakeholders, as well as working closely with staff members to book services and communicate with customers via portals, email and telephone.

This role is a full-time, office-based role located on the outskirts of Nottingham City Centre; the working hours are 9:00am – 5:00pm Monday to Friday.

Roles & Responsibilities

• Schedule appointments and update customer portals
• Liaise with clients, stakeholders and third parties in both English and another language
• Take inbound phone calls and handle customer enquiries
• Improve customer service experience and build client relationships
• Log jobs accurately and chase contractors

Skills & Experience

• Fluent communicator in Italian, German or Dutch
• Polite and professional telephone manner
• Confident using IT platforms including Microsoft Office
• Able to build rapport with customers and clients
• Excellent written and verbal communication on all levels

About Express Recruitment 

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. 

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7  

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you. 

Vacancy Summary

Hours: Full Time – Mon – Fri 9:00am – 5:00pm

Salary: £11.50 per hour + holiday pay

Location: Nottingham

Job Type: Temporary to Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. 

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.