Customer Service Executive

Hours/Days: Full time, to include 1 weekend day per week

Salary: c£18,000 - £18,500 D.O.E

Location: Kegworth, Derbyshire

Reference ID: 06

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Job Description

Express Recruitment are delighted to be working in partnership with a fantastic firm who are seeking 15-20 Customer Services Representatives to join their friendly contact centre. All calls are inbound calls and the role will entail providing great customer experience at all times, as well as providing a flexible work/life balance around a rota which covers 7 days a week, 365 days a year. This role does not require night-shift working but will require 1 weekend day each week and a shift rota between 7am and 10pm which can be flexible to suit a candidate’s needs.

The company have invested greatly in their employee benefits package including a company discount scheme, ‘fun budget’, generous holiday allowance and company pension scheme.

Duties to include:

  • Handle a high volume of inbound telephone calls
  • Process customer requests using various platforms
  • Support and direct a customer through a data protection screening
  • Update customer profiles on a bespoke CRM system
  • Provide quotations and produce invoices
  • Schedule Engineer visits and onsite maintenance and repair

Background:

  • Considerable customer service experience essential
  • Confident and professional telephone manner
  • Transferable industries include; hospitality, retail, care and call centre
  • Knowledge of IT systems, to include MS Office
  • Mature attitude to work, resilient and able to remain calm under pressure

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised by Express Recruitment Limited. The services advertised by Express Recruitment Limited are those of an Employment Agency.

Location: Kegworth, Derbyshire

Working Hours: Full time, to include 1 weekend day per week

Salary: c£18,000 - £18,500 D.O.E

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123

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