Resource Planning Manager

Hours/Days: Full time

Salary: c£30,000 - £40,000

Location: Long Eaton

Reference ID: 05

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Job Description

Express recruitment are proud to be working in partnership with an established, thriving, award winning customer care centre based near Long Eaton. They are currently looking to recruit an experienced Resource Planning Manager to join their busy team.

The successful candidate will have experience working in a similar analytical role and be looking to develop a long term career.

Duties:

  • Ensure optimum forecasting and scheduling information is provided
  • Identify new methods, strategies and processes to support the commercial performance of the business
  • Develop and maintain forecast, capacity and recruitment plans to ensure that sufficient staff are available during peak periods
  • Manage MI reporting ensuring all information meets the needs of the key stakeholders and clients
  • Propose new business metrics and key performance indicators to demonstrate performance challenges and barriers
  • Monitor trends relating to volume, distribution, channel and duration and escalating inconsistent
  • To be aware of and record business, resource and seasonal changes, making appropriate resource plans for expected changes in profile and workloads, reporting on expected and experienced results

Experience/ Skills:

  • Experience working in a similar resource planning/ analytical role within a contact centre environment
  • Good skills in modelling and scenario planning using software such as Quinyx
  • Proven ability to coach and manage
  • Good analytical and data skills

This is an excellent opportunity for the successful candidate to develop a fantastic career with genuine progression opportunities available.  

If you know you have the required skills and experience and would like to find out more please apply now.

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND456

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