Temp to Perm Customer Service Complaints Advisor

Hours/Days: Monday to Friday 8:00am-6:00pm rota – 2 in 5 weekends

Salary: c£7.83 per hour (Dependent on experience)

Location: Hucknall, Nottinghamshire

Reference ID: 334

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Job Description

Express Recruitment are extremely proud to be working with a well-recognised airline who are based within the Hucknall area of Nottinghamshire. Our client are looking for a number of professional Temp to Perm Customer Service Complaints Advisors to join their friendly team on a Temporary to Permanent basis.

The role comes with a variety of exciting perks! We are looking to recruit likeminded and hardworking candidates to join a rapidly growing organisation.

Duties:

  • Provide first class customer service to vulnerable customers
  • Take ownership of calls, from initial contact through to resolution
  • Offer advice and guidance to customers who have experienced problems
  • Use a bespoke database to enter information relevant to resolution
  • Identify the most appropriate solution to customer’s queries

Background:

  • Able to deal with various customers
  • Previous experience in a contact centre environment essential
  • Friendly and outgoing personality
  • Previous experience of delivering customer service to a high standard
  • Able to handle queries from a variety of customers

These are brilliant Temp to Perm opportunities for the right candidates with a genuine desire to support customers with complex issues, ensuring strong relationships are built through great customer service.

Please be aware that the shift patterns vary, to include occasional 7:00pm finishes, and a requirement to work occasional Saturdays (9am-2pm). These will be distributed fairly on a rota basis.

Hours: “Monday to Friday 8:00am-6:00pm rota – 2 in 5 weekends”
Location: Hucknall, Nottinghamshire
Salary: c£7.83 per hour (Dependent on experience)

Duration: Temp to Perm subject to 12 week Temporary basis

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. IND123

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