Temporary 1st and 2nd Line IT Service Desk - West Bridgford

Hours/Days: Monday to Friday, Full and Part time hours available

Salary: c£10.00 - £12.00 per hour D.O.E

Location: West Bridgford, Nottingham

Reference ID: 182

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Job Description

Express Recruitment are delighted to be supporting a large, reputable organisation, based in the popular area of West Bridgford, Nottingham. Our client has fantastic offices, they are currently looking to recruit experienced Temporary 1st and 2nd Line IT Support and Service Desk Assistants to join their team during an exciting busy period.

The ideal candidate will have a good understanding of technical terminology to include telephony, online and remote assistance, combined with a polite and professional manner and great client service skills.

Duties to include:

  • Provide first and second line IT support as required
  • Assist clients with set up and maintenance of a bespoke database
  • Respond to industry specific technical queries in a timely manner
  • Escalate complex issues to senior technicians and management as required
  • Analyse route cause and provide resolution

Background required:

  • Previous 1st and 2ndLine Service Desk/IT Support experience essential
  • Excellent customer service skills, professional manner
  • Good attention to detail
  • Knowledge of sims and/or ScholarPack advantageous
  • Relevant qualifications (desirable not essential)

Hours: Monday to Friday, Full and Part time hours available
Location: West Bridgford, Nottingham
Salary: c£10.00-£12.00 per hour D.O.E
Duration: Temporary for approx. 12 weeks, potential to extend

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency. 

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