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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

Customer Enquiries Coordinator

Overview

Are you looking for a varied, customer-focused role where no two days are the same? Express Recruitment are delighted to be supporting an established and growing business within the leisure sector, who are looking for a Customer Enquiries Coordinator to join their busy team on an immediate start basis.

Based at the front desk, you’ll play a key role in delivering an excellent customer experience while keeping a fast-paced after sales operation running smoothly. From answering calls and dealing with complaints to checking vehicles in and out, processing warranty claims and completing administration, this is a role where you’ll need to be comfortable spinning plenty of plates!

The role would suit someone who is resilient, passionate about customer service and confident handling challenging situations. You’ll need to be outgoing, personable and assertive, with the ability to remain calm under pressure and move seamlessly between a variety of tasks.

Skills & Experience
  • Previous customer service, administration, service advisor or warranty experience is desirable, but attitude and resilience are key
  • Confident, outgoing and personable, with the ability to communicate effectively with a wide range of customers
  • Highly organised with excellent attention to detail and the ability to multitask in a fast-paced environment
  • Assertive and resilient, with a strong problem-solving approach and the confidence to handle challenging situations
  • Comfortable working both indoors and outside, including assisting with moving vehicles around the site
Roles & Responsibilities
  • Answer calls, emails and customer enquiries, resolving queries and complaints professionally
  • Manage customer drop-offs and collections, including checking vehicles in and out and completing damage checks
  • Coordinate appointments and liaise with the workshop team to ensure repairs are managed efficiently
  • Process, submit and chase warranty claims, invoices and manufacturer queries
  • Complete general administration, maintain accurate customer records and support the wider after sales team
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Just fill in our contact form at https://bit.ly/3NHa9NR or call 0115 924 0010.
Job Location
Eastwood, Nottinghamshire
Salary
c£26,000 Per Annum D.O.E
Job Type and Hours
Full-TIme, Permanent

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