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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

Customer Service Administrator

Overview

Are you an experienced customer service professional who enjoys building strong customer relationships and working in a fast-paced environment? Do you have excellent communication skills and a proactive approach to identifying sales opportunities? If so, this could be the perfect opportunity for you!

Express Recruitment are delighted to be working with a well-established business who are looking to recruit a Customer Service & Sales Administrator to join their team.

This is a fantastic opportunity for someone with previous customer service or sales administration experience who is looking to develop their skills within a busy and supportive team.

You'll play a key role in processing customer orders, managing enquiries and ensuring a smooth order-to-cash process. You'll also work closely with the sales team to identify opportunities for upselling and cross-selling, whilst delivering an excellent level of customer service.

In return, you'll receive a salary of £28,500 per annum, working 39 hours per week, Monday to Thursday 8:30am–5:00pm and Friday 8:30am–4:00pm. An immediate start is preferred.

Skills & Experience
  • Previous experience in customer service, sales administration or order processing
  • Excellent communication skills and a professional telephone manner
  • Confident using IT systems, with SAP and CRM experience advantageous
  • Strong organisational skills and excellent attention to detail
  • A proactive, customer-focused approach with the ability to work towards targets
Roles & Responsibilities
  • Process customer orders, offers, credit notes, returns and debit notes using SAP
  • Prepare customer quotations and proactively follow up on opportunities
  • Identify upselling and cross-selling opportunities with existing customers
  • Handle customer enquiries, delivery queries and complaints professionally
  • Maintain accurate customer records, pricing and information across SAP and CRM systems
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all our current vacancies on 👉 https://bit.ly/3IaEnI7Not quite found the right role for you yet? Let us do the scrolling for you! Simply fill in our contact form at https://bit.ly/3NHa9NR.
Job Location
Kirkby in Ashfield
Salary
c£28,500 per annum D.O.E
Job Type and Hours
39 hours per week – Monday to Thursday, 8:30am–5:00pm and Friday, 8:30am–4:00pm.

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