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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

Customer Success Manager

Overview

Express Recruitment are proud to be working in partnership with a growing technology business who are seeking a Customer Success Specialist to join their team based in Nottingham.

This is an excellent opportunity for an experienced client-facing professional to support customers in implementing and adopting specialist software solutions. The successful candidate will work closely with clients to ensure they receive the guidance, training, and ongoing support needed to get the most from the platform.

This role would suit an individual with experience in Customer Success, Account Management, or a similar client-focused position, who enjoys building long-term relationships and helping customers achieve their business objectives. The position involves nationwide travel approximately two to three days per week, delivering on-site customer training and support, alongside remote working. Candidates with a background in the legal or accounting sectors would be advantageous, although this is not essential.

In return, you will join a supportive and forward-thinking organisation offering hybrid working, a competitive benefits package, and opportunities for professional development.

Skills & Experience
  • A full UK driving licence and access to a vehicle, with the flexibility to travel nationwide approximately two to three days per week
  • Three to five years' experience in Customer Success, Account Management, or a similar client-facing role, including experience supporting customer renewals
  • Excellent organisational and time-management skills, with the ability to manage a varied workload independently
  • Strong written and verbal communication skills, with the ability to explain technical information clearly and effectively
  • A proactive, customer-focused approach, with a genuine interest in technology and helping businesses improve their processes
  • Proficiency in Microsoft Word, Excel, and Outlook
Roles & Responsibilities
  • Build and maintain strong customer relationships, supporting satisfaction, engagement, and long-term retention
  • Coordinate client onboarding and implementation, delivering tailored training sessions to support software adoption and best practice
  • Travel nationwide approximately two to three days per week to deliver on-site training and customer support, alongside remote training sessions
  • Provide product guidance and practical support, helping customers maximise the benefits of the software and adopt new functionality
  • Monitor customer feedback and engagement, proactively identifying opportunities for improvement, resolving issues with internal teams, and supporting customer renewals
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Hybrid, Nottingham, Nottinghamshire
Salary
up to £40,000 Per Annum D.O.E
Job Type and Hours
Permanent

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