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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

ERP Finance Module Support Analyst

Overview

Express Recruitment are delighted to be working in partnership with a long-established ERP provider, who have specialised in supplying bespoke software solutions for a nationwide customer base for over 25 years. They are seeking the addition of an experienced ERP Finance Module Support Analyst with proven financial literacy and accounting system exposure.  

In return, you will receive a basic salary of up to £35,000. This role is predominantly home-based, with typically two to three days in the office per month and occasional additional customer site visits.

Skills & Experience
  • Previous experience in technical support, software support, IT helpdesk or similar customer-facing technical role 
  • Demonstrable financial literacy with an industry background in accounting, bookkeeping or purchase ledger preferred  
  • Experienced in supporting key finance systems modules such as VAT returns, cost sheets, trial balances etc.   
  • Good technical troubleshooting and problem-solving skills, with the ability to investigate and resolve issues logically 
  • A working knowledge of SQL and relational databases, particularly writing and troubleshooting Microsoft SQL Server (MSSQL) queries 
  • Confident communication skills, with the ability to engage with customers and explain technical concepts in straightforward terms 
  • Strong written English and attention to detail 
  • A proactive and adaptable approach, with the ability to manage a varied workload and prioritise competing demands 
  • A positive attitude towards learning, developing technical knowledge and working as part of a team 
Roles & Responsibilities
  • Providing technical support to customers using ERP software, responding to and resolving incoming support tickets 
  • Managing a varied workload of approximately 140 support tickets per week, ranging from straightforward queries that can be resolved within 15 minutes to more complex technical issues requiring several days of investigation 
  • Troubleshooting software-related issues and identifying effective solutions to ensure minimal disruption to customers’ business operations 
  • Supporting customers such as Management Accountants and Finance Directors, helping them utilise software relating to trial balances, nominal codes, making tax digital returns and other business-critical functions 
  • Communicating directly with customers to understand technical issues, provide guidance and explain solutions in a clear and accessible manner 
  • Working closely with internal teams to investigate and resolve more complex support queries 
  • Maintaining accurate records of support tickets, investigations and resolutions. 
  • Working collaboratively within the wider Support Desk team to maintain high levels of customer service and technical support 
  • Attending the office approximately once a month, with additional visits where required to support customers on site 
Job Location
Nottingham, Remote
Salary
c£35,000 Per Annum D.O.E
Job Type and Hours
Monday-Friday, 8:15am-4:30pm & 9:15am-5:30pm (rotating shifts)

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