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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

ERP Software Support Analyst

Overview

Express Recruitment are delighted to be working in partnership with a long-established ERP provider, who have specialised in supplying bespoke software solutions for a nationwide customer base for over 25 years. They are seeking the addition of an experienced Application Support Analyst with proven experience of working with ERP/MRP systems. 

In return, you will receive a basic salary of up to £35,000. This role is predominantly home-based, with typically two to three days in the office per month and occasional additional customer site visits. 

Skills & Experience
  • Previous experience in technical support, software support, IT helpdesk or similar customer-facing technical role 
  • Knowledge or experience of ERP systems, ideally within an engineering, manufacturing or production environment 
  • An understanding of manufacturing and production processes, including stock control, Bills of Materials (BOMs) and inventory management, would be advantageous 
  • Good technical troubleshooting and problem-solving skills, with the ability to investigate and resolve issues logically 
  • A working knowledge of SQL and relational databases, particularly writing and troubleshooting Microsoft SQL Server (MSSQL) queries 
  • Confident communication skills, with the ability to engage with customers and explain technical concepts in straightforward terms 
  • Strong written English and attention to detail 
  • A proactive and adaptable approach, with the ability to manage a varied workload and prioritise competing demands 
  • A positive attitude towards learning, developing technical knowledge and working as part of a team 
Roles & Responsibilities
  • Providing technical support to customers using ERP software, responding to and resolving incoming support tickets 
  • Managing a varied workload of approximately 140 support tickets per week, ranging from straightforward queries that can be resolved within 15 minutes to more complex technical issues requiring several days of investigation 
  • Troubleshooting software-related issues and identifying effective solutions to ensure minimal disruption to customers’ business operations 
  • Supporting customers within engineering and manufacturing environments, helping them utilise software relating to stock control, demand planning, Bills of Materials (BOMs), production processes and other business-critical functions 
  • Communicating directly with customers to understand technical issues, provide guidance and explain solutions in a clear and accessible manner 
  • Working closely with internal teams, including engineering and production specialists, to investigate and resolve more complex support queries 
  • Maintaining accurate records of support tickets, investigations and resolutions. 
  • Working collaboratively within the wider Support Desk team to maintain high levels of customer service and technical support 
  • Attending the office approximately once a month, with additional visits where required to support customers on site 
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Nottingham, Remote
Salary
c£35,000 Per Annum D.O.E
Job Type and Hours
Monday-Friday, 8:15am-4:30pm & 9:15am-5:30pm (rotating shifts)

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