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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

Sales and Customer Service Coach

Overview

We are delighted to be working with a well-established and growing national foodservice business based in Eastwood, who are seeking an energetic and commercially minded Telesales & Customer Service coach who act as a Team Leader to join their team.

This is a hands-on leadership role where you will manage, motivate and develop a team of around five Customer Service/Telesales Executives, while supporting the wider sales function. The role is not cold calling and will suit someone with previous telesales or sales experience who enjoys coaching people, driving performance and identifying opportunities to improve customer service and sales.

In return, the successful candidate will receive a competitive salary of c£29,000, an achievable bonus scheme when targets are met, and the opportunity to develop within a friendly and ambitious business. The role is fully site-based in Ilkeston, with occasional travel to other sites fully paid for in both time and expenses.

Skills & Experience
  • Previous telesales or sales experience is essential, with experience in customer service or team leadership highly desirable
  • Strong communication, interpersonal and relationship-building skills
  • Experience coaching, training or developing team members
  • Commercially minded with the ability to identify and act on sales opportunities
  • Energetic, proactive and solutions-focused approach to work
  • Strong IT, administration and numeracy skills with good attention to detail
  • Ability to manage multiple priorities and work effectively within a target-driven environment
  • Foodservice experience would be advantageous, but is not essential
  • Experience within a contact centre, telesales or shared services environment would be beneficial
Roles & Responsibilities
  • Leading, coaching and motivating a team of around five Telesales and Customer Service Executives, including 1-2-1s, call monitoring and performance management
  • Supporting recruitment, onboarding, training, absence management and ongoing development of team members
  • Monitoring sales and customer service performance, identifying trends and missed opportunities and taking action to improve results
  • Ensuring the team delivers excellent customer service while identifying sales and promotional opportunities within existing customer relationships
  • Supporting daily huddles, team communication, process improvements and wider departmental projects while ensuring company policies and procedures are followed
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Eastwood, Nottinghamshire
Salary
c£29,000 per annum D.O.E + bonus
Job Type and Hours
Full Time, Permanent

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