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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

Temp to Perm Customer Service Advisor

Overview

Express Recruitment are delighted be helping a successful and growing business with the recruitment of Customer Service Advisors to join their friendly and welcoming team in Annesley. The ideal candidate will have previous customer service experience however this is not essential. What is essential is having the ability to make customers feel listened to and be able to effectively resolve problems.
Due to the location of the role, a driving license with access to your own vehicle is essential or be able to get the bus to a business park on the outskirts of Annesley.

The role has working hours of Monday – Friday, working a shift of 8am-4pm, 9am-5pm, 10-6 with the later shift 12-8 allowing work from home. The role is hybrid working with 2 days per week from home and 3 days from the office. It is essential that new starters spend the first couple weeks training full time from the office on the earlier shift pattern. There is a requirement to work 1 in 4 Saturday mornings, this will also be from home. You’ll be advised of your shift pattern at least 8 weeks in advance.

When the role goes permanent there is a great range of benefits, including 24 days annual leave + bank holidays, bespoke healthcare scheme and regular salary reviews.

Skills & Experience
  • Previous customer service experience preferred
  • Polite and professional telephone manner essential
  • Able to prioritise workloads
  • Strong IT skills to include MS Office essential
  • Fast and accurate data entry skills
Roles & Responsibilities
  • Answer inbound telephone calls, emails, and live chat queries
  • Process customer orders within a timely manner, ensuring accuracy
  • Discuss customer requirements, provide advice and guidance
  • Provide information to customers about the service
  • Update a bespoke customer database with confidential information
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Annesley, Nottinghamshire
Salary
c£12.71 per hour D.O.E + holiday pay
Job Type and Hours
Monday – Friday, Shift Based

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