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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

Temp to Perm Patient Support Administrator

Overview

A well-established and growing healthcare organisation, with modern offices based in Bingham, Nottinghamshire. Our client is a leading provider within the private healthcare and preventative health sector, helping customers take greater control of their health through accessible testing, expert clinical insight and excellent customer support.

This is an exciting opportunity to join their Patient Support team as a Patient Support Specialist. The role would suit an experienced Customer Care, Contact Centre or Patient Services professional who enjoys providing a high-quality service and supporting customers across multiple communication channels.

The organisation has an established reputation within the healthcare sector and has been operating for over 20 years, with a strong focus on customer experience, clinical expertise and making healthcare information more accessible. The successful candidate will be joining a supportive and forward-thinking team within a growing business.

The role is full-time, working 37.5 hours per week, Monday – Friday, on a hybrid basis. You will normally be required to attend the Bingham office one day per week, usually on a Thursday, with the remaining hours worked from home.

Skills & Experience
  • Experience handling customer enquiries across telephone, email and live chat
  • Excellent verbal and written communication skills
  • Strong administrative and organisational skills
  • Confident using computer systems such as MS Office and Zendesk
  • Professional and polite telephone manner
  • Ability to work accurately when handling sensitive information
  • Healthcare, NHS or wider health-sector experience is highly desirable
Roles & Responsibilities
  • Provide a professional and compassionate support service to patients and clients
  • Respond to a high volume of enquiries via telephone, email and online chat
  • Deal with customer and patient queries efficiently, accurately and sensitively
  • Accurately update and maintain customer records and information
  • Complete a range of administrative tasks to support the wider Patient Support team
  • Escalate queries appropriately where clinical or specialist input is required
  • Liaise with colleagues and other departments to ensure a seamless service
  • Maintain confidentiality and handle sensitive health information appropriately
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Just fill in our contact form at https://bit.ly/3NHa9NR or call 0115 924 0010.
Job Location
Bingham, Nottinghamshire
Salary
c£13 per annum D.O.E
Job Type and Hours
Monday-Friday, 37.5 hours per week

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