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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

Temporary Customer Service Executive – Immediate Start

Overview

Express Recruitment are delighted to be supporting a successful and growing business with the recruitment of a Customer Service Advisor to join their friendly and supportive team based in Ilkeston with an Immediate start required.

This is an excellent opportunity to join a well-established organisation offering a varied and fast-paced customer service role where no two days are the same. Working closely with customers and internal departments, you'll play a key part in delivering an exceptional service experience while ensuring all customer enquiries and administration are managed efficiently.

The ideal candidate will have previous experience within a busy customer service, hospitality, sales support or administration environment, with strong communication skills and the ability to manage multiple priorities. If you are reliable, organised and passionate about delivering outstanding customer service, we'd love to hear from you.

This is a full-time, office-based position working Monday to Friday, 8:30am – 5:00pm.

There is a fantastic benefits package available including casual dress, company events, employee discounts, life insurance, a cycle to work scheme and a referral programme.

Skills & Experience
  • Previous experience within a Customer Service Advisor, Customer Service Executive or Sales Administration role preferred
  • Excellent communication skills with a professional and confident telephone manner
  • Strong IT skills, including Microsoft Office and experience using CRM systems
  • Highly organised with excellent attention to detail and the ability to prioritise workloads
  • A proactive, customer-focused approach with strong problem-solving skills
Roles & Responsibilities
  • Respond to customer enquiries via telephone and email, delivering a professional and efficient service
  • Liaise with internal departments to resolve customer queries and provide timely updates
  • Manage customer records, process requests and maintain accurate CRM information
  • Handle customer complaints and queries, ensuring prompt and positive resolutions
  • Complete general administrative duties while supporting the wider customer service team
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Derbyshire, Ilkeston
Salary
c£13.50 per hour D.O.E
Job Type and Hours
Monday – Friday 8:30 – 5:00

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