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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

Temporary Customer Success Advisor x4 – Loughborough

Overview

Express Recruitment are proud to be working in partnership with a well-established organisation, who are currently undergoing an exciting growth period, and due to this, they are seeking additional support within their friendly Customer Service Team.

Our client is seeking a candidate who can demonstrate excellent customer service skills, as you will be assisting with responding to a high volume of emails relation to recent customer activity, therefore knowledge of MS Outlook is essential.

Skills & Experience
  • Previous experience in customer service, administration, order processing, contact centre or sales support
  • Confident handling a high volume of emails and customer enquiries
  • Good attention to detail, particularly when processing orders and entering information
  • Comfortable using MS Office computer systems and learning new software quickly
  • Excellent written and verbal communication skills
  • Strong organisational skills and the ability to prioritise workload effectively
  • Customer-focused with a professional and helpful telephone manner
  • Reliable, punctual and able to commit to the required temporary assignment and shift pattern
Roles & Responsibilities
  • Respond to and manage a high volume of customer emails
  • Process customer orders accurately and efficiently
  • Handle basic customer queries relating to orders, deliveries, products and account information
  • Enter and update customer and order information accurately within the company’s new software system
  • Liaise with internal teams including Finance, Order Management, Warehouse and Contact Centre where required
  • Escalate more complex queries or issues to the appropriate member of the team
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.Find all of our current vacancies here: https://bit.ly/3IaEnI7Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy — just fill in our contact form here or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Loughborough
Salary
c£27,000 Per Annum D.O.E
Job Type and Hours
Monday – Friday, shifts between either 2:30pm -10:20pm or 4:30pm -10.20pm

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