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Express Recruitment - Recruitment Agency Nottingham Derby Leicester

Temporary Notice Processing Unit Senior Supervisor

Overview

Express Recruitment are excited to be supporting a local authority who are looking for an experienced Parking Enforcement Team Leader to join their Transport Operations team. This is an excellent opportunity for a confident team leader with strong knowledge of parking enforcement, penalty charge notices and customer service to oversee daily operations, manage staff and ensure compliance with relevant legislation and procedures

Skills & Experience
  •  Previous experience in parking enforcement, notice processing or a similar local authority role
  • Experience managing or supervising a team, including performance management and staff development
  • Strong knowledge of PCN processing, parking permits, appeals and debt recovery procedures
  • Excellent communication skills, with the ability to handle challenging enquiries and complaints professionally
  • Strong organisational skills and the ability to manage competing priorities and meet strict deadlines
  • Experience preparing reports, analysing performance data and maintaining accurate records
  • Confidence liaising with senior management, elected members, external agencies and members of the public
  • A proactive and professional approach, with a commitment to delivering an efficient, customer-focused service
Roles & Responsibilities
  • Manage and supervise a team responsible for processing Penalty Charge Notices (PCNs), residents’ parking permits and camera car enforcement
  • Oversee the full PCN debt recovery process, ensuring legislative requirements and deadlines are met
  • Provide guidance on PCN appeals, manage complex cases and represent the Council at adjudication hearings and court proceedings
  • Develop and review policies, procedures and administrative systems relating to parking enforcement and permits
  • Monitor team performance, manage workloads and support staff training, development and appraisals
  • Prepare reports, statistics and performance updates for senior management, Council committees and external bodies
  • Handle customer complaints, Freedom of Information requests and enquiries from members of the public and elected members
  • Liaise with schools, businesses, police, Council departments and external stakeholders to maintain effective working relationships
  • Support the management of on-street enforcement resources and ensure health and safety procedures are followed
  • Maintain accurate records and ensure relevant documentation, including Traffic Regulation Orders, is uploaded to the appropriate systems
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Leicester, Leicestershire
Salary
c£130-£150 Per Day
Job Type and Hours
Monday-Friday Full Time

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