Are you a seasoned Dynamics 365 Contact Centre Telephony Consultant looking for your next contract? We’re seeking a specialist to design, configure, and optimise cutting-edge contact centre solutions powered by Dynamics 365 and modern telephony platforms on behalf of our public sector client.

Roles & Responsibilities

• Design and deliver end-to-end contact centre solutions within Dynamics 365
• Configure Omnichannel experiences (voice, chat, messaging)
• Build and optimise IVR systems, call flows, and routing strategies
• Develop intelligent Copilot Studio bots for voice and chat
• Integrate Azure Communication Services (ACS) with Dynamics 365
• Automate workflows using Power Automate
• Monitor, troubleshoot, and enhance system performance
• Ensure secure, scalable, and resilient solution design

Skills & Experience

• Demonstrable experience of monitoring, diagnostics, and troubleshooting
• Knowledge of security & compliance including RBAC, data protection, recordings and more
• Experience of integrating Dynamics 365 into a Contact Centre environment
• Ability to work with people from all backgrounds
• Strong knowledge of ACS and Dynamics 365

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on: https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Salary: £440.53 per day

Location: Lincoln City Centre, Hybrid, required to be in the office on Wednesday and Thursday weekly

Hours: Monday-Friday, Full Time

Duration: Temporary for approx. 6 months

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.