Call Centre & Customer Care Recruitment

Exceeding the expectations of global brands since 1987

Your exceptional customer service starts here. Our mission is to ‘exceed expectations every time,’ and we’re honoured to have been a significant part of the economic expansion in the East Midlands, enabling Customer Care teams across the region to grow to unrecognisable heights.

How can we support your Call Centre & Customer Services Recruitment?

Our talented team has managed recruitment drives ranging from 1 to 300 new starters, meeting a variety of client requirements such as hosting assessment centres and continually supporting inductions.

Despite being an independent SME, no opportunity is too small and we’re proud to consistently exceed our clients’ expectations! Whether you’re looking to hire an entire sales team or require expert support for a singular bilingual customer service vacancy, our team would love to add value to your recruitment process.

If you’re searching for customer service professionals who can deliver exceptional experiences and build strong relationships with your valued customers, then we’re the recruitment partner for you! Exceed customer expectations at every touchpoint within our specialised industries:

Ready to elevate your customer service teams to new heights?

Contact our dedicated customer service recruitment team today, and let us connect you with top-tier professionals who will deliver exceptional service and exceed your customers’ expectations every time.

Customer Service Recruitment with a Difference

Our commitment to excellence is driven by our core values and mission. These values are the guiding force behind our Call Centre & Customer Care recruitment, shaping every interaction and decision we make. 

Deep Understanding of Customer Service

We recognise that exceptional customer service goes beyond resolving issues; it’s about creating memorable experiences and fostering customer loyalty. We source candidates who possess the necessary skills, empathy, and communication abilities to provide outstanding customer service at every interaction.

Growing Candidate Pool

Since 1987, we have built and developed relationships with the region’s customer service professionals and are proud to have over 1000 active candidates on our database across the region.

Scalable Solutions

Our recruitment process is tailored to your organisation, whatever your needs! We take into account your specific industry, customer base, and service expectations. We collaborate closely with you to understand your customer service goals, company culture, and service standards for both individual hires to large recruitment drives.

Long-Term Partnerships

Our commitment goes beyond filling immediate vacancies. We aim to build long-term partnerships and support your ongoing customer service success. We identify candidates who not only excel in their roles but also have the potential for growth and advancement within your organisation, and provide ongoing client support to ensure a seamless integration even after the candidate joins your team.

Case Studies

“We have been using Express Recruitment for over a year now and have found them to be the best recruiter in Nottingham! Express have a great understanding of our client needs and always fill our vacancies with the most suitable candidates, even at short notice! Express Recruitment have played a vital part in helping us create an excellent Customer Support Team and we will continue to use their services.”

Customer Service Manager, Independent Food Marketing Company

Submit your Enquiry

Send in a brief overview of what you’re looking for and we will be in touch with you to find out more about your needs.

Customer Care Recruitment Enquiry

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