We are currently recruiting for an established, thriving Global Brand based close to Nottingham City Centre. They are looking to expand their busy customer service team by recruiting an experienced Customer Service professional to help manage accounts both in the UK and the Benelux region.

The successful candidate will be offered fantastic career progression opportunities with full training provided and a flexible working policy. It will be advantageous for a candidate to speak fluent French but this is not essential. This role has the incredible benefit in the 2026 job market of offering 4 days per week working from home and 1 day working from the office in Nottingham.

Roles & Responsibilities

• Act as the first point of contact for B2B customers, delivering professional and solution-focused support via telephone and email
• Collaborate with internal teams to investigate, resolve and close queries efficiently, ensuring a seamless customer experience
• Provide accurate administrative support, maintaining clear records and supporting smooth day-to-day operations
• Play an active role in strengthening the overseas customer support function, contributing ideas and continuously improving service standards

Skills & Experience

• Demonstrable track record in a Customer Service position
• Ability to speak French fluently preferred but not essential
• Professional telephone manner and communication skills essential
• Experience in a specific telephone based customer service role highly advantageous
• Strong IT skills, confident with MS office functions

About Express Recruitment

Express Recruitment has been providing recruitment solutions across the East Midlands since 1987, supporting over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies here: https://bit.ly/3IaEnI7

If you haven’t found the right role yet, let us do the scrolling for you. Just fill in our contact form at https://bit.ly/3NHa9NR or call us on 0115 924 0010 and we will do the rest.

Vacancy Summary

Hours: Monday – Friday Full time

Salary: £25,000 – £28,000 per annum DOE

Location: Nottingham, Hybrid

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the high volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.