Express Recruitment are delighted to be working in partnership with an established and growing organisation in their search for a 1^st Line IT Helpdesk Support Technician to join their IT support team.

This role offers a salary of up to c£28,000 per annum depending on experience, alongside an excellent benefits package including hybrid working, a 10% non-contributory pension scheme, 33 days holiday including bank holidays (rising to 34 days after 5 years’ service), life assurance, and free onsite parking. You will also benefit from long-term career stability, exposure to a wide range of technologies, and ongoing learning and development opportunities within a supportive IT environment.

Roles & Responsibilities 

• Provide first-line IT support via phone, email, chat, and ticketing systems
• Diagnose and resolve basic hardware, software, and network issues
• Log, prioritise, and manage incidents and service requests in line with SLAs
• Set up and configure user devices including laptops, desktops, and peripherals
• Escalate complex technical issues to Level 2/3 support teams when required

Skills & Experience 

• Strong customer service and communication skills
• Basic understanding of hardware, operating systems, and networking fundamentals
• Experience supporting Microsoft 365 and common business applications
• Well organised with strong attention to detail and troubleshooting ability
• Previous helpdesk or IT support experience (desirable)

This is a fantastic opportunity to join a rewarding employer where you will play a key role in

supporting users while building a long-term career in IT support within a growing organisation.

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Salary: Up to c£28,000 per annum (DOE)

Hours: Monday – Friday, Full Time

Location: Cosby, Leicestershire

Job Type: Full Time, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.